Computer Support for Students at UB - FAQ

What Operating Systems are supported?

Support is provided for Windows XP.

What internet browsers are supported?

The university currently supports IE (Internet Explorer) 6 and 7.

What IT student support does the university provide?

The Information Technology Department at the University of Bridgeport provides computer related assistance to students through a group of student IT monitors. These monitors are trained in university supported operating systems, browsers, as well as tasks and operations specific to their location on the university campus.

An IT monitor WILL:

walk you through online/print instructions for IT related questions
troubleshoot hardware issues in university-owned computer equipment
assist with operations specific to their location (i.e. printing/photocopying)

An IT monitor will NOT*:

attempt to reconfigure any settings within a student’s personal laptop
add or remove any hardware or software from a student’s personal computer
‘fix’ your computer (perform maintenance/adjustments/run diagnostics)

*It is the University’s policy to not troubleshoot specific software, hardware or configuration issues within a student’s personal computer, due to the fact that it is the student’s personal property and we are not liable for any potential damages that may result from these actions.  For assistance with this type of troubleshooting/computer repair, please refer to the Where can I go for further assistance with my computer? FAQ.

Where can I find IT monitors?

There are 2 areas on campus where IT monitors will be available during the Fall and Spring Semesters:

-  Arnold Bernhard Center (ABC) Building, 6th Floor - support for Design/Music students only.
-  Wahlstrom Library

How do I set up my wireless?

Select your operating system from the given list, and follow the detailed instructions:

Windows Vista

Windows XP

MacOSX Tiger

MacOSX Leopard

If you require further assistance, please see an IT monitor.

How Do I Apply For My New UBNet Account?

Follow the instructions given on http://www.bridgeport.edu/pages/5094.asp

How To Change My UBNet Password?

Goto http://www.bridgeport.edu/ubnet/ Then click PASSWORD CHANGE PAGE and follow the instructions on the page to change your password.

I changed my password on the web page and am still not able to login.

If you are certain that you have successfully changed your password and are entering it exactly as recorded, then it is possible that your password is longer then 8 characters. Currently, UBNet passwords are limited to a length of 8 characters. If you type password that is longer than 8 characters into an application, the authentication will fail. Type only the first 8 characters of the password. If you are still experiencing difficulties, please see an IT monitor.

How do I setup my Outlook to work with my UB mail?

Go to http://www1bpt.bridgeport.edu/ubnet/, click on 'Email Setup' follow the detailed instructions and screenshots provided.

How To Setup DNS?

UBNet DNS servers are:

216.87.96.66
AND
216.87.96.99

Where can I go for further assistance with my computer?